Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lisa Billingsley

Lisa Billingsley

October 23, 2026

5  out of  5
rating by Lisa Billingsley
"The office staff at State Farm is always available and very helpful!"
We responded:
"Thank you so much Lisa! "
Profile photo of Julia Sluiter

Julia Sluiter

October 21, 2026

5  out of  5
rating by Julia Sluiter
"Joni has been awesome to work with! Everything was easy to set up and we’ve been with her for a year now. She has great rates and is always quick to respond. Glad to be with her for another year!"
We responded:
"Thanks so much for the amazing review, Julia! We really appreciate your support here in Chico. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Scott Stevenson

Scott Stevenson

October 20, 2026

5  out of  5
rating by Scott Stevenson
"Very helpful! I can tell they truly care about giving us the best coverage with our finances in mind."
We responded:
"Thank you Scott! This is very much appreciated! Being your friend in the business is important to me. "
Profile photo of Laurie DeBock

Laurie DeBock

October 15, 2026

5  out of  5
rating by Laurie DeBock
"Great service once again from State Farm. Today I was in a panic because I didn’t realize I did not have a current insurance card with me and I needed one to pick up a loaner car. I called Joni Ginno’s office and Cameron picked up right away. Within one minute I had a copy of the card I needed in my email. She was very helpful and. Courteous attending to my needs in spur of the moment."
We responded:
"Awesome! Thank you, Laurie, for that great review and for the special shout out to Cameron! We are still an old-fashioned business and answer our phones, no robots here! "
Profile photo of Logan Crosby

Logan Crosby

October 9, 2026

5  out of  5
rating by Logan Crosby
"Joni is great. Her team is very professional and knows what they’re doing. I was having trouble with my claim and they were able to work with me and create a solution. It’s greater to have an agent that cares."
We responded:
"You purchased a promise and it's my responsibility to make sure that promise is kept. Thank you, Logan, for taking the time to give me a shout out. "
Profile photo of Jenn Anderson

Jenn Anderson

October 7, 2026

5  out of  5
rating by Jenn Anderson
"I have been a client of Joni Ginno's State Farm for a HOT minute, and I have never been more pleased with her and her staff's service.

Joni and her staff, especially Melissa, have always been the epitome of professional and courteous, but on top of that have always been kind, warm, and genuinely caring. In addition, they strive to find you the best rates, and take the time and effort to best serve YOUR needs.

I cannot express enough how truly wonderful this office is."
We responded:
"A HOT minute, so true and we've loved every minute of knowing and serving you Jenn. Your kind words and support all these years means the world to us. Thank you for taking the time to give us your vote of confidence. We appreciate you! "
Profile photo of Amanda Burns

Amanda Burns

October 7, 2026

5  out of  5
rating by Amanda Burns
"I’ve been with State Farm since I started driving 23 years ago. I’ve come to know Melissa very well. I emailed Melissa in the evening not expecting any sort of contact until the next business day. She surprised me and texted me back the same evening! She was able to help resolve my problem quickly and efficiently. Thank you Melissa for always going above and beyond!"
We responded:
"Amanda, thank you for the fantastic review! We’re always here to support you with your insurance needs in Chico.  Melissa is the best! "
Profile photo of Jeremy Jaeger

Jeremy Jaeger

October 6, 2026

5  out of  5
rating by Jeremy Jaeger
"They help guild me through the process with my motorhome"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Kaitlyn Lorson

Kaitlyn Lorson

October 2, 2026

5  out of  5
rating by Kaitlyn Lorson
"Melissa was wonderful to work with! She is very knowledgeable and got my policy changes done quickly. It's always a pleasure working with this office!"
We responded:
"
Thank you Kaitlyn! We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations.  "
Profile photo of Les Lund

Les Lund

September 30, 2026

5  out of  5
rating by Les Lund
"After moving from Chico to Oakland over 30 years ago I still have Joni as my agent. On a scale of 1 to 10, Joni and her team get an 11! Why would you go anywhere else?"
We responded:
"Les, we truly value you and your loyalty all these years. We'll always have your back! "
Profile photo of Jill Thompson

Jill Thompson

September 29, 2026

5  out of  5
rating by Jill Thompson
"Melissa was very helpful and patient with me"
We responded:
"Welcome to our State Farm family Jill. Thank you!"
Profile photo of Manuel Espinoza

Manuel Espinoza

September 25, 2026

5  out of  5
rating by Manuel Espinoza
"Fantastic experience with this insurance provider. They offer competitive rates without sacrificing quality of service. The agents are knowledgeable, patient, and always go the extra mile to ensure all my questions are answered. Filing a claim was surprisingly smooth and efficient. I'm so glad I chose them for my insurance needs!"
We responded:
"Thanks so much for the amazing review, Manuel! We really appreciate your support here in Chico. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Manuel-espinoza23

Manuel-espinoza23

September 25, 2026

5  out of  5
rating by Manuel-espinoza23
"This insurance company has been an absolute lifesaver! From the initial quote process to handling a recent claim, their team has been incredibly professional, responsive, and supportive. They made a potentially stressful situation so much easier to navigate. I truly feel confident knowing I'm protected with their excellent coverage and top-notch customer service. Highly recommend!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Hamdiesel 6

Hamdiesel 6

September 15, 2026

5  out of  5
rating by Hamdiesel 6
"Melissa did a fantastic job, helping me with my insurance. Thank you, Melissa and StateFarm!"
We responded:
"Thank you! "
Profile photo of alicia walker

alicia walker

September 11, 2026

5  out of  5
rating by alicia walker
"Always so helpful and easy to talk to! Stare Farm for Life!"
We responded:
"Thank you Alicia! "
Profile photo of J L

J L

September 11, 2026

5  out of  5
rating by J L
"Been working with the staff for a decade. They have been great, highly recommend, very kind, helpful and personable."
We responded:
"Thank you 😊 "
Profile photo of Adriana Campos

Adriana Campos

September 4, 2026

5  out of  5
rating by Adriana Campos
"Excelente atención de Cristabel. Fue muy atenta, amable y profesional, y me ayudó a encontrar la mejor opción para mí. ¡La recomiendo mucho!"
We responded:
"Agradecemos su reseña, Adriana. ¡Nos alegramos mucho de que haya tenido una experiencia muy maravillosa con Joni Ginno, agente de State Farm, aquí en Chico! "
Profile photo of Angelica Campos

Angelica Campos

September 4, 2026

5  out of  5
rating by Angelica Campos
"Cristabel was amazing to work with! She was helpful, professional, and made the whole process so easy. Highly recommend her for all your insurance needs! ❤️"
We responded:
"Thanks so much for the amazing review. Cristabel is amazing!  We really appreciate your support here in Chico. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Suzan Hickman

Suzan Hickman

August 31, 2026

5  out of  5
rating by Suzan Hickman
"Always courteous always kind. They always have my back!"
We responded:
"Thanks so much for the amazing review, Suzan! We really appreciate your support here in Chico. Just reach out anytime if you need us - we’re here for you!"
Profile photo of Daniel B

Daniel B

August 28, 2026

5  out of  5
rating by Daniel B
"CRYSTA BELL Exelente costumers services, super recomendada ,amable y Clara"
We responded:
"Thank you Daniel!"
Profile photo of Ric Newton

Ric Newton

August 27, 2026

5  out of  5
rating by Ric Newton
"Alex at Joni Ginno State Farm Insurance helped process our broken front car windshield in a timely and professional manner. She coordinated with the glass company, and we had a new front windshield the next day. We highly recommend Ginno State Farm Insurance."
We responded:
"Thank you Ric. One of the most important responsibilities we have is to assist our customers when they need to file a claim. That is a top priority for our team! Thank you for acknowledging Alex and our team. "
Profile photo of Ben Earl

Ben Earl

August 25, 2026

5  out of  5
rating by Ben Earl
"Highly recommend Joni Ginno State Farm! Joni and her team are always great to work with. Cristabel, especially, consistently goes above and beyond. Whether I’m adding a vehicle or just making a small change to my policy, she’s always on top of it and makes the process quick and easy.

Thanks again for the excellent service! Proud to be a 30+ year State Farm customer!"
We responded:
"Ben, being your "friends in the business" and helping you with your auto insurance needs is our pleasure! Cristabel does an excellent job of representing our agency. Thank you for that shout out. "
Profile photo of Cheryl Hovey

Cheryl Hovey

August 18, 2026

5  out of  5
rating by Cheryl Hovey
"So helpful! You don’t realize this until after an accident unfortunately but extremely happy with this insurance. Have had StateFarm since I was 16 and I’m 65 now"
We responded:
"Thank you Cheryl! When our customers are happy, we are happy. "
Profile photo of Keith Campbell

Keith Campbell

August 12, 2026

5  out of  5
rating by Keith Campbell
"Awesome deals, best price, and I even shopped around."
We responded:
"This made our day! Thank you Keith! "
Profile photo of zaira figueroa

zaira figueroa

August 7, 2026

5  out of  5
rating by zaira figueroa
"Excelente servicio la atención es increíblemente todos son muy amable y más Melissa por nada del mundo dejo mi agente ♥️😘"
We responded:
"Gracias por su reseña de cinco estrellas. Agradecemos sus comentarios y nos complace saber que tuvo una experiencia positiva con el equipo de Joni Ginno, agente de State Farm. Si tiene más preguntas o necesita ayuda, no dude en comunicarse con nosotros aquí en Chico. "